Live Life Coaching Client Policies and Procedures: effective April 1, 2021

Welcome,

I appreciate the opportunity to work with you, and as your coach, I look forward to our journey together. The following material will help you to understand how our coaching relationship works.

Policies:

Coaching Sessions

Sessions are scheduled for 60 minutes. Arrangements can be made to schedule longer sessions.

60 Minute Coaching session fee: $125

Payment is to be made at least 24 hours prior to scheduled coaching session.

Venmo: @Suzi_April or PayPal: [email protected]

*Missed Sessions/Cancellations

Cancellations with less than 24 hours' notice of the appointment will be charged the full amount of the session. When you book your coaching session, you are holding a space on the calendar that is no longer available for other clients. Please contact me as soon as you know you will be unable to keep your appointment. I require no less than 24-hour cancellation notice. Appointments are in high demand and your advanced notice will allow another client access to that appointment time.

*Missed Session fee waived for emergency issues only. (To be determined between client and coach.)      

Procedures:

Timeliness and accountability are standards that I value and ask that you honor this to ensure you get the most out of your coaching session.

Phone Sessions: I will email or text you the # to call prior to our session. In the unlikely event I do not answer, please wait a few minutes, and call back.

In Person Sessions: Please arrive promptly for scheduled session, so that we can use your 60 minutes effectively.

Zoom Sessions: Zoom link will be e mailed once payment is received. Please be sure you have reliable internet coverage. If for any reason we are unable to connect on Zoom, please call the office phone 772-228-8361. TEXT only to 772-299-8238

You may also email me anytime (24-hour availability) at [email protected] and I will do my best to respond within twenty-four hours.

Extra Time:

Please email me between our calls if you want to share a success with me, need support or have a problem. I will make time between our regular sessions to be available for you if needed. I enjoy providing this extra level of service. I do not bill for this additional time up to twenty minutes and ask that you please respect this.